FAQs & Help

We will not be restocking current items.

Presently, our products are exclusively available only on the BunnyEyez.com website. 
Not at this time, but thank you for asking!

We are sisters Jenny Hutt & Stacy Fritz. We lost our mom Bunny Koppelman to pancreatic cancer in 2008. We miss her every day. We named Bunny Eyez after her. You can read more about our story here.

Standard US delivery 3-7 business days via USPS. International shipping is typically longer. Please take into consideration that these are estimated ship times and there are many reasons that packages can be delayed which are out of our control.

We use USPS first class package for most shipping, unless you choose an expedited process. Expedited packages will ship UPS overnight, 2-day or 3-day – your choice!.

Shipping information can take 24-48 hours to be processed by either USPS or UPS. If tracking information is still unavailable after this period of time, please contact us at customer.service@bunnyeyez.com.

We ship to US & Canada, but only US customers get free shipping when they purchase two or more pair of readers.

All customs fees and duties are the responsibility of the customer. You may be subject to import duties and taxes, which are levied once the package reaches your country. 

Bunny Eyez has no control over customs duties, import fees, and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information. At times, custom policies may also delay the delivery of your package. 

We do not have any control over how long a package will take to get through Customs, and cannot be responsible for any delays experienced. To provide safety and security for all online shoppers, international customers may be asked to fax a copy of their photo identification and both sides of their credit card before their order is processed.

All sale items purchased at 50% off or more are final sale and are not eligible for return or exchange. Read the full return policy here.

Yes, you have 30 days from the date that you received your order to send products back to us for an exchange. Visit here for the exchange/return process. After 30 days, the product is no longer eligible for an exchange. 

Yes, you have 30 days from the date that you received your order to send products back to us for return. Visit here for the return process. After 30 days, the product is no longer eligible for return. 

You may return them and then purchase the strength you need. Visit here for our return process.

Visit here for the return process.

Bunny Eyez covers the return shipping for any product that is damaged upon delivery to you.

We want to offer the same exceptional service to our Canadian customers, so if you need to return or exchange and item, and you're within the 30-day window, please email customer.service@bunnyeyez.com. Please include your order number with your request. 

No. All sale items purchased at 50% off or more are final sale and are not eligible for return or exchange. Read the full return policy here.

No. All sale items purchased at 50% off or more are final sale and are not eligible for exchanges or returns - for any reason. Read the full return policy here.

We accept the following credit cards: Visa, MasterCard, American Express, JCB, Discover, Diners Club, and Disney Magic Kingdom cards. Just kidding, we don't accept Disney cards...but maybe we should? We'll have to see how this whole thing plays out.